Help & FAQ
Everything you need to know about using Momento. Can't find your answer? Email cameramomento@gmail.com.
Frequently asked questions
What is Momento?+
Momento is an event photo sharing platform. Hosts create events and share a QR code. Guests upload from their phone browser — no app. During the event: live gallery, photo challenges, and leaderboard. After: the host generates an AI recap video, awards, and WhatsApp share links.
Do guests need to download an app?+
No. Guests scan a QR code or open a link in any browser. No account, no app store, no sign-up — they start uploading in seconds.
How do I create an event?+
Go to momento.camera/create. Enter your event name, pick the type and vibe, choose a plan, and you'll get a QR code and share link instantly.
How long does setup take?+
About 30 seconds. Name your event, pick the vibe, and you're ready to share the QR code.
How do guests join?+
Guests scan the QR code at the venue or tap a link shared via WhatsApp. They enter a nickname and start uploading immediately.
Can guests set a passcode?+
Yes. When joining, guests can optionally create a 4-6 digit passcode. This lets them reclaim their identity if they rejoin later from a different device.
What camera modes are available?+
Three modes: Photo (single capture), Boomerang (animated GIF), and Photo Strip (4-panel booth). Plus 6 filters: Normal, Retro, B&W, Fade, Warm, and Vivid.
What are photo challenges?+
Each event gets 8 fun challenges (from 35 total) like 'Jump Shot' or 'Best Group Photo'. Guests earn points for completing them, which feed into the leaderboard.
Can guests delete their own photos?+
Yes. Guests can delete any photo they uploaded from the gallery.
How do I share my event?+
From the host dashboard, you get a QR code, a share link, and a join code. You can send these via WhatsApp, print QR cards, or display them at the venue.
What is the live TV slideshow?+
Connect a laptop to a projector and open the Live page. Photos auto-cycle in fullscreen every 4 seconds with a stats overlay. Press ESC to exit.
Can I moderate photos?+
Yes. As the host, you can delete any photo from the gallery. You can also delay gallery visibility until after the event ends.
What are polls?+
Hosts can create Quick polls (live results) or Award polls (results hidden until closed). Guests vote once per poll.
How do awards work?+
Momento auto-generates 6 awards (Funniest Photo, Best Candid, Best Group Shot, Main Character, Most Active, Most Reacted) based on upload activity and AI scoring.
What is the AI recap?+
After your event, you can generate a recap video — a slideshow of the best photos with cinematic transitions. Available in 4 variants: 30s Recap, 60s Aftermovie, Funny Cut, and Emotional Cut.
Does the recap have music?+
Not currently. The recap is a visual slideshow with transitions. Music support is planned for a future update.
How do I share the recap?+
Once generated, share the recap link via WhatsApp directly from the app.
How much does it cost?+
Free for up to 5 guests. Paid plans start at ₹199 per event (one-time, no subscription). See momento.camera/pricing for full details.
Can I upgrade after creating an event?+
Yes. Upgrade anytime from the host dashboard. Your event keeps all existing data.
Do guests need to pay?+
Never. Guests upload for free. Only the host pays for the event plan.
Are events private?+
Yes. Events are not listed anywhere. Only people with your QR code, share link, or event code can join.
Who owns the photos?+
Photos belong to whoever took them. By uploading, guests grant a license for display in the event gallery and recap. See our privacy policy for details.
Can I delete my event?+
Yes. Hosts can delete their event at any time from the settings page. This permanently removes all photos, guest records, and recaps.
Do you use cookies or tracking?+
No analytics cookies. No ad tracking. We only use essential cookies for host authentication.